At U.S. Money Express Co. we strive to deliver the best possible experience to our clients.
Unfortunately, there are individuals who intentionally use money transfer services for illegal activities or to scam and defraud consumers.
We believe that the best way to prevent this from happening is to educate our clients, so they do not become victims of the fraud.
The most important things to remember:
- Always use your common sense when sending the money.
- Know who you are sending the money to.
- If using our service to pay for goods or services, make sure that you verified the reputation of the seller and their legitimacy. U.S. Money Express Co. will not be held responsible for not receiving and for the quality of the goods or services paid for through our service.
- The best weapon to defend yourself is knowledge- please visit our Common Consumer Scams and Fraud Scenarios, Consumer Protection and Fraud FAQs sections for additional information.
Common Consumer Scams and Fraud Scenarios
Relative in need
Be cautious when you receive a phone call from a “family member” (grandchild, niece, nephew) or a “police officer” or “lawyer”,
claiming that someone you know has been in the accident or been detained and asking for the money to pay fines. Or perhaps relative calls
that they need money for medical care or medicine, car repair etc. The person calling conveys sense of urgency; they often ask for your discretion
and may provide the “new contact information”. Please make sure that you get in touch with your family members (using previously known contact information)
and confirm the need. If you are not sure, do not send any money. Criminals are clever and can be very convincing. They will not stop from taking advantage
of your good heart and willingness to support the close ones. Unfortunately, once the money is picked up by the recipient, it cannot be recovered.
Disaster relief (and other charity scams)
Whenever the tragedy strikes, we are often moved to help by donating the money. Make sure to give through a trusted person or a reputable organization. Sadly,
there are many individuals out there who will not hesitate to prey on someone else’s misfortune. You are at risk of helping their pockets rather than these in
the need of help.
Be careful when receiving an offer to purchase something (especially unsolicited) for the unrealistically low price. Make sure you verify the seller’s legitimacy
and reputation. If the offer is too good to be true, most likely it is. Do not send the money to unverified sellers. U.S. Money Express will not be held liable for
misrepresented or not received items as well as for the quality of the received goods and services.
Sweepstakes and Lotteries
Beware of the calls, letters or emails stating that you won the money or a prize, but you need to pay taxes, legal or custom fees etc. before collecting. This is
most definitely a SCAM. The legitimate lottery or sweepstakes will never ask for any payments up front. You will end up losing your money and not receiving
anything in return.
Do not send money (such a service fees, taxes, etc.) to a loan company to obtain a loan, as it is most likely a SCAM. You are at risk to lose any money you
If you received an email (or a phone call) from U.S. Money Express Co and you are not sure it came from us, do not click on any links in the email or answer
any personal questions. This may be “phishing” attempt to acquire sensitive information. Please contact us at 1(888)273-0828 (toll free) or 1(773)774-8787 or use our contact form immediately.
U.S. Money Express Co will never send you an email or call you asking for your User ID, password or credit card details.
The best defense against the fraud or becoming a victim of the scam is to educate yourself.
There are many organizations that provide useful information and resources to help recognize fraud attempts and protect you against scams.
Please refer to links below:
Federal Trade Commission https://www.ftc.gov
Consumer Finance Protection Bureau https://www.consumerfinance.gov
Federal Bureau of Investigation Internet Crime Complaint Center https://www.ic3.gov/default.aspx
U.S. Postal Inspection Service https://postalinspectors.uspis.gov
National Consumers League’s Fraud Center http://www.fraud.org
At any time, if you believe that you may be a victim of a fraud or a fraud attempt, and our services have been involved, please contact us immediately
at 1(888)273-0828 (toll free) or 1(773)774-8787 or use our online form to report the incident.
What can I do if I am a victim of the fraud or I suspect the fraud?
How can I protect myself against the fraud?
The best defense against the fraud is knowledge. Take the time to educate yourself about the most common scam types by visiting our Common Consumer Scams and Fraud Scenarios and Consumer Protection sections.
Make sure you know who you are sending the money to. Use your common sense when sending the money- if something is too good to be true, probably is.
Does U.S. Money Express Co. offer any buyer protection?
U.S. Money Express Co. does not offer any type of buyer protection policy. We are urging our clients to always verify the seller and never send the money to people or
organizations they do not know. Be sure to always deal with the reputable party when conducting any type of the transaction. U.S. Money Express will not be held
liable for any misrepresented or not received items as well as for the quality of the received goods and services.
What should I do if I received a suspicious email or a phone call from someone claiming to be a representative of U.S. Money Express Co.?
If you are not sure that you were indeed contacted by U.S. Money Express Co. do not click on any links or answer any personal questions.
Notify us immediately by calling 1(888)273-0828 (toll free) or 1(773)774-8787 or use our online form.
Remember, U.S. Money Express Co. will never send you an email or call you asking for your User ID, password or credit card details.
Are my information safe with U.S. Money Express Co?
U.S. Money Express Co is fully committed to keeping our clients’ information as safe and secure as possible by using the modern techniques and advanced encryption
technologies. In addition, we strongly advise our clients to:
- Make your password hard to guess. Use combination of upper and lower letters and numbers. Avoid using easy to find personal information in your password,
such as birthdays or names of your close family members. Use different passwords for various accounts. Never share your password with anyone.
- Keep your anti-virus and anti-spyware software up to date.
- When using a mobile service, do not enter any personal information over the unsecured network.